Delivery methods and delivery times
Our primary objective is to ensure the satisfaction of our customers, which comes first and foremost through our delivery and after-sales service. At the after-sales service level, it is very important to monitor the quality of our products and to be able to intervene quickly for the replacement or exchange of an item.
In XIOS STORE we work with the largest carriers who offer quality monitoring. Our delivery times are 48 hours to 7 working days depending on availability.
XIOS STORE ships its products to mainland France, Belgium and Luxembourg from our French warehouse.
For Switzerland the products are sent locally.
Shipping delays are likely to be foreseeable during the application of the transport limitation policy due to Covid 19.
The products are delivered to the delivery address that was indicated when ordering and within the deadlines indicated. These times do not take into account the time taken to prepare the order. When the Customer orders several products at the same time, they may have different delivery times routed according to the following terms: delivery via one or more packages. In the event of late shipping, file a complaint at firstname.lastname@example.org.
In the event of late delivery, the Customer has the option of terminating the contract under the terms and conditions defined in Article L 138-2 of the Consumer Code. The Seller then reimburses the product and the "outbound" costs under the conditions of Article L 138-3 of the Consumer Code.
The Seller provides a point of contact by email: email@example.com.
The Seller recalls that when the Customer takes physical possession of the products, the risk of loss or damage to the products is transferred to him. It is the Customer's responsibility to notify the carrier of any reservations about the product delivered.