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Terms of service

  STORE Company XIOS
Les Cheseaux-Dessus G3
CH 1264 Saint-Cergue

 

Represented by Vincent Sonderegger

As director, duly authorized for the purposes hereof.

The company can be reached by email by clicking on the contact form accessible via the home page of the site. Or directly using the address: info@xios-store.com

 

Hereinafter the XIOS STORE, On the one hand, And the natural or legal person purchasing the company's products or services, Hereinafter, "the Buyer", or "the Customer" On the other hand, He was exposed and agreed which combination:

 

PREAMBLE

 

The Seller is a publisher of E-commerce Products and Services intended for consumers, marketed through its websites (https://xios-store.com/). The list and description of the goods and services offered by the Company can be consulted on the sites mentioned.

 

Price

The prices in this catalog are indicated in Swiss francs, net amounts, VAT included and guaranteed.

Items covered by a warranty are subject to the conditions of the offer valid at the time of purchase. The warranty takes effect on the date of delivery of the item, justified by the accompanying document (invoice) that we ask you to keep carefully. The following are not covered: damage due to poor maintenance, non-compliance with the instructions for use, or normal wear and tear.

 

Shipping and delivery policy


Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than CHF 120, you are considering using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive your returned item.

 

Delivery methods and delivery times

Our primary objective is to ensure the satisfaction of our customers which goes above all through our delivery and after-sales service. At the after-sales service level, it is very important to monitor the quality of our products and to be able to intervene quickly for the replacement or exchange of an item. 

At XIOS STORE we work with the largest carriers who offer quality monitoring the guarantee of quality service through our delivery monitoring and our customer service. Our delivery times are 48 hours to 7 working days depending on availability.

XIOS STORE ships its products to mainland France, Belgium and Luxembourg from our French warehouse. For Switzerland the products are sent locally.

Shipping delays are likely to be foreseeable during the application of the transport limitation policy due to Covid 19. 

 

The products are delivered to the delivery address which was indicated when ordering and within the deadlines indicated. These times do not take into account the time taken to prepare the order. When the customer orders several products at the same time, they may have different delivery times routed according to the following terms: delivery via one or more packages. In the event of a delay in sending a complaint to the address info@xios-store.com.

In the event of late delivery, the Customer has the option of terminating the contract under the terms and conditions defined in article L 138-2 of the Consumer Code. The Seller then reimburses the product and the “one way” costs under the conditions of article L 138-3 of the Consumer Code.

The Seller provides a point of contact by  mail: sav@xios-store.com.

The seller reminds the moment when the customer is physically in possession of the products, the risk of loss or damage to the products is transferred to him. It is the Customer's responsibility to notify the carrier of all reservations on the product delivered.

XIOS STORE does not deliver its packages to the post office box and does not deliver any goods to underage customers or under guardianship, except with the written authorization of the parents or guardian.

 

Availability

Our delivery commitment is null in the event of failure or non-compliance with supply deadlines on the part of our own suppliers, and insofar as this unavailability is not attributable to XIOS STORE. In case of unavailability of a product, we will inform you as soon as possible.

 

Payment policy and billing 

Secure, express payments with PayPal, or with Visa, Mastercard, American Express and Apple Pay.

 

On the "Cart" page the customer must click to accept or reject our Terms of use which are available at the link. Only after acceptance payment is possible. A confirmation email with invoice is automatically sent by email.

The available articles are sent by post within approximately 2 to 7 working days. The collection of the total price of the order is requested only once.

 

RETURNS AND REFUNDS

Return or exchange of goods.

Items must be returned intact and complete in their original packaging (beforeec labels with their references), accompanied by the delivery slip, within 7 days of receipt of your package. You are responsible for the shipping costs associated with the return. In the case of an exchange order, the shipping costs of your new order are offered to you. 

Before any return, the customer must contact us at the support email address:             

sav@xios-store.com

Shipping:
To return a product, you must send it by post.

For Switzerland, non-EE member countries and the rest of the world

XIOS STORE SAV

Vincent Sonderegger                                                                                           

Route des Cheseaux-Dessus G3

1264 Saint Cergue, VD

SWISS     

                                                                                                                      

For EE member countries:

Isaline Sonderegger

For XIOS STORE SAV

La Mezine farm

Taillat

39370 les Bouchoux

FRANCE


You will be responsible for paying your own shipping costs to return your item. Shipping charges are not refundable. If you receive a refund, the return shipping cost will be deducted from it.

XIOS STORE will process the request as soon as possible.

Information Regarding Returns

If 14 days have gone by since the receipt of your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition you received it. It must also be in the original packaging.

To make a return, the customer must present us with a receipt or proof of purchase.

Under no circumstances should your purchase be returned to the manufacturer.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

To make a return, you must show us a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.
Exchanges (if applicable)

We only replace an item if it is defective or damaged in shipping. If in this case you would like to exchange it for the same item, send us an email at sav@xios-store.com or call 004 122 547 11 42 and we will guide you on how to return the item.

Check the condition of the delivered goods without delay to exclude obvious material and manufacturing defects as well as transport damage. In accordance with the law, you are obliged to notify us of any anomaly affecting the goods delivered to enable us to remedy them. 

Exchanges (if applicable)

We only replace an item if it is defective or damaged in shipping. If in this case you would like to exchange it for the same item, send us an email at sav@xios-store.com or call 004 122 547 11 42 and we will guide you on how to return the item.

 Legal warranty

Check the condition of the delivered goods without delay to exclude obvious material and manufacturing defects as well as transport damage. In accordance with the law, you are obliged to notify us of any anomaly affecting the goods delivered to enable us to remedy them.

 

                                              Refund policy

 If 14 days have gone by since the receipt of your purchase, unfortunately we cannot offer you a refund or exchange.


Refunds (if applicable)
Once we have received and inspected the returned item, we will email you to confirm that we have received it. We also inform you of our decision to assess or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again.
Then contact the entity that issued your credit card, as there may be a delay before your refund is presented.
Then contact your bank. There is often a processing time required before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at info@xios-store.com.

Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

 

Legal Notice 

We bring to the attention of users and visitors of the site:  xios-store.com  the following information:

  1. Legal information :

Owner status:  Freelance
The Owner is:  Vincent Sonderegger

Owner's mailing address:  Les Cheseaux-above G3, CH 1264 Saint Cergue
 
The Creators of the site are:  Vincent Sonderegger is Leuther Exadaktylos
The Publication Manager is:  Vincent Sonderegger
Contact the publication manager:  vincent.sonderegger@xios-store.com
The person responsible for the publication is a  Physical person

The Webmaster is:  Leuther Exadaktylos
Contact the Webmaster:  webmaster@xios-store.com           

 The host of the site is:  SHOPIFY 150 Elgin Street 8th Floor Ontario K2P 1L4 Ottawa
CREDIT:   The legal notices were generated by the generator of legal notices 

 

Applicable and legal law

The applicable law is Swiss law, and any dispute will be handled by the Nyon District Court.

 Is referred to below:  User , any Internet user connecting and using the aforementioned site:  xios-store.com.

The site  xios-store.com  brings together a set of services, in the state, made available to users. It is hereby specified that the latter must remain courteous and demonstrate good faith both towards other users and towards the webmaster of the xios-store.com site. The xios-store.com site is updated regularly by Vincent Sonderegger.
XIOS STORE strives to provide the most accurate information possible on the xios-store.com site (subject to modifications made since it was put online), but cannot guarantee the accuracy, completeness and timeliness of the information disseminated on its site, whether of its own making or of third party partners who provide it with this information. Consequently, the user acknowledges using this information (for information only, not exhaustive and liable to change) under his exclusive responsibility.

 

  • Accessibility:


The site  xios-store.com is in principle accessible to users 24 / 24h, 7 / 7d, except interruption, scheduled or not, for the needs of its maintenance or in case of force majeure. In case of impossibility of access to the service,  xios-store.com  undertakes to do its utmost to restore access to the service and will then endeavor to communicate to users beforehand the dates and times of intervention. Being subject only to an obligation of means,  xios-store.com  cannot be held responsible for any damage, whatever its nature, resulting from the unavailability of the service.

 

  • Intellectual property:


Vincent Sonderegger  is the exclusive owner of all the intellectual property rights or obtain the rights of use on all the elements accessible on the site, as much on the structure as on the texts, images, graphics, logo, icons, sounds, software ...
Any total or partial reproduction of the xios-store.com site, representation, modification, publication, total or partial adaptation of any of these elements, whatever the means or process used, is prohibited without the prior written authorization of  Vincent Sonderegger , site owner to email:  vincent.sonderegger@xios-store.com ,  otherwise it will be considered as constituting an infringement and liable to prosecution.

 

  • Hypertext links and cookies:


The xios-store.com site contains a number of hypertext links to other sites (partners, information, etc.) set up with the authorization of Vincent Sonderegger. However, Vincent Sonderegger does not have the possibility to check all the content of the sites thus visited and therefore declines any responsibility for this fact with regard to the risks associated with illegal content.
The user is informed during his visits to the site  xios-store.com ,  one or more cookies are likely to be installed automatically on their computer through their browser software. A cookie is a block of data which does not allow the user to be verified, but which records information relating to the user's navigation on the site. 
The configuration of the navigation software makes it possible to inform you of the presence of a cookie. The user can however configure the browser of his computer to refuse the installation of cookies, knowing that the refusal of installation of a cookie can make it impossible to have access to certain services. For any blocking of cookies, enter in your search engine: blocking cookies in your browser settings follow the instructions according to your version.

 

  • Protection of goods and people - management of personal data:


On the site xios-store.com Vincent Sonderegger only collects personal information about the user for the needs of certain services offered by the xios-store.com site. The user provides this information with full knowledge of the facts, in particular when entering it himself. It is then specified to the user of the xios-store.com site or not to provide this information.
In accordance with the provisions, any user has the right to access, rectify, delete and oppose personal data concerning him. To exercise this right, send your request to xios-store.com by email:   or in writing, duly signed, accompanied by a copy of the identity document with signature of the holder of the document, specifying the address to which the reply must be sent.

No personal information of the user of the site  xios-store.com  is not published without the knowledge of the user, exchanged, transferred, assigned or sold on any medium whatsoever to third parties. Only the assumption of redemption of the xios-store.com site and its rights authorizes Vincent Sonderegger  to transmit said information to the prospective purchaser who would in turn be bound by the same obligation to store and modify data with regard to users of the xios-store.com site.
The xios-store.com site is in compliance with the RGPD see our RGPD policy  https://xios-store.com/. 

 

IMPORTANT

If you wish to: access, correct, modify or delete any personal information we have about you, file a complaint, or if you simply wish to have more information, contact our Privacy Officer at info @ xios- store.com or by mail to XIOS STORE

XIOS STORE, Route des Cheseaux-Dessus G3, 1264 Saint Cergue, VD, Switzerland